The W3Schools app · Support
We are here to help
Questions about the W3Schools Adventure app? You will find the answers below, or you can contact us directly.
How to get help
Do you have a question or a problem with the W3Schools Adventure app?
Contact us at hello@w3schools.com. We will reply as soon as we can.
To help us solve your problem faster, please tell us:
- What device you use (for example: iPhone 15, Samsung Galaxy S24)
- What version of the app you use (find it in the app under Profile)
- What happened, and what you expected to happen
- A screenshot or screen recording, if you can
Troubleshooting
The app crashes or will not load:
- Update to the latest version in the App Store or Google Play
- Close the app fully and open it again
- Restart your phone
- If nothing helps, reinstall the app. Your progress is saved to your account, so you will not lose it
I completed a lesson but my streak did not count:
You need to open the app and complete the lesson. The app will automatically update your streak.
Subscriptions and payments
All payments in the app are handled by the Apple App Store or Google Play, not by W3Schools.
Subscriptions renew automatically unless you cancel at least 24 hours before the current period ends.
How to cancel your subscription:
- iPhone: Open Settings > tap your name > Subscriptions
- Android: Open Google Play > tap your profile > Payments and subscriptions > Subscriptions
Note: Deleting the app does not cancel your subscription.
Refunds:
Because the stores process all payments, refund requests go through them: request a refund from Apple or request a refund from Google Play. If you get stuck, email us and we will point you the right way.
Restore purchases:
Did you buy a subscription, but the app does not show it? Use the "Restore Purchases" option in the app settings, and make sure you are signed in with the same store account you used when you paid.
Your account and data
You can read about how we handle your data in our Privacy Policy.
If you want to delete your account and personal data, go to your account settings and click "Delete Account" at the bottom of the page. Deletion is permanent and removes your progress, streaks and XP.
Frequently asked questions
Is the app free?
Yes. Downloading the app and learning core lessons is free on both iOS and Android. Some extra content is offered as an optional subscription.
Which languages can I learn?
At launch: HTML, CSS, JavaScript, Python, and Java, with many more on the way.
Do I need coding experience?
None. The app is built for absolute beginners; lesson one assumes nothing.
Where do I suggest a feature?
We read everything. Email hello@w3schools.com with "Feature idea" in the subject line.
